Customer Care

Purchasing a home is one of the biggest financial decisions in anyone’s lifetime and we are committed to making this as stress free as possible for all clients. ARA homes properties are covered by a 10 year NHBC Build Warranty and subject to a rigorous quality control process before handing over to new owners.

All our new homes are covered by the Consumer Code for New Homes, more details of which can be found on the CCNH web site.

We are committed to providing:

  • Clear sales and marketing information
  • An informal, no-pressure sales process
  • Simple cancellation procedure
  • Customer health & safety on development sites
  • Progress reports if buying off plan
  • Home owner’s information pack
  • Fair and thorough snagging procedure
  • LABC guarantee information